BE ALERT – October 2020

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Phone scam targeting Virgin customers.

Please make friends and family aware of a phone/online scam currently targeting Virgin customers in Derby.

Several customers in the last few weeks have been targeted over the phone by persons claiming to be from Virgin media and offering to improve their internet speed, they remotely access the homeowners computer and perform fake network test, this results in the customer falsely being told they are due a cash refund.

The scammers then ask the homeowners to verify they have received codes/payments in their online bank accounts, at this point the scammers would look to make payments to themselves as they still have access to the computer, the scammers will also copy all documents etc they can find on the computer.