Help with you computer issue, provided over the internet from Derby based small business
Experiencing computer troubles? Don’t panic! Computer Rescue Derby, run by myself, offers fast and efficient remote IT support to individuals and businesses across Derby and the entire UK. I provide expert assistance over the internet allowing you to receive IT support from comfort of your home or office, resolving your tech issues quickly and securely.
How Does Remote Support Work?
After you make contact, I will then personally arrange a remote support session date to suit you, we will also discuss the problem or the help you may require. Before you session starts you will receive an email from myself with the link to the software tool and instructions.
When I am connected to your computer, I will be able to see your screen and control the mouse and keyboard, allowing me to make changes and diagnose problems as if I was actually on the PC itself.
Once the session concludes, I will disconnect from the from your device and I will no longer have access to your computer allowing you to continue your normal use in private.
Call: 07508 606171 or Email: info@crderby.co.uk
Virus Removal & Protection
Is your computer acting strangely? I can thoroughly scan and remove viruses, malware, spyware, and other malicious software that might be compromising your system. Beyond removal, I’ll also implement robust security measures to prevent future infections and keep your data safe. I’ll ensure your antivirus software is up-to-date and configured correctly, and I can advise on safe browsing habits to minimize risks.
Software Installations
Need new software installed or having trouble with existing applications? I can handle everything from installation and configuration to troubleshooting errors and ensuring smooth operation. I’ll make sure your software is optimized for your system and working as it should. I can also help you choose the right software for your needs and ensure it’s compatible with your hardware.
Email Setup & Problems
Having email woes? I can set up new email accounts, configure your email client (Outlook, Thunderbird, etc.), troubleshoot sending and receiving issues, recover lost emails, and help you manage your email effectively. I can also assist with setting up spam filters and organizing your inbox for maximum productivity.
Slow Computer fix
Is your computer running at a snail’s pace? I can diagnose the causes of slow performance, optimize your system settings, remove unnecessary programs, clean up your hard drive, and get your computer running faster and more efficiently. I can also advise on hardware upgrades if necessary to boost performance further.
Internet & Network Issues
Experiencing internet connection problems, Wi-Fi dropouts, or network security concerns? I can troubleshoot connectivity issues, optimize your Wi-Fi network, set up secure connections, and ensure your internet is fast and reliable. I can also help you set up a home network or troubleshoot existing network problems.
Data Backup & Recovery
Protect your valuable data! I can set up automated and reliable data backups to a secure location (cloud or external drive), ensuring you can recover your files in case of hard drive failure, accidental deletion, or other disasters. I can also help recover lost data if you’ve experienced a data loss event. I’ll work with you to create a backup strategy that meets your specific needs.
Printer & Peripheral Issues
Having trouble with your printer, scanner, or other peripherals? I can diagnose and fix printer errors, scanner issues, and other device connection problems, ensuring your hardware works seamlessly with your computer. I can also help you install new peripherals and configure them for optimal performance.
Computer Setup & Config
Setting up a new computer can be daunting. I can help you set up your new machine, configure the operating system (Windows or macOS), install essential software, and personalize your settings so everything is just the way you like it. I’ll also ensure your computer is secure and protected from threats.
Software Installation Help
Need assistance with installing and configuring specific software? I can provide step-by-step guidance, best practices, and troubleshooting help to ensure your software is installed correctly and optimized for your needs. I can also help you understand the software’s features and how to use it effectively.
Operating System Issues
Experiencing problems with your Windows or macOS operating system? I can diagnose and resolve operating system errors, fix startup issues, troubleshoot software conflicts, and keep your OS running smoothly. I can also help you upgrade your operating system if needed.
Hardware Diagnostics
Suspect a hardware problem? I can help diagnose potential hardware issues, identify faulty components, and recommend appropriate solutions, whether it’s a simple fix or a hardware replacement. I can also advise on hardware upgrades to improve your computer’s performance.
And More! Just ask
This list covers many common IT issues, but it’s not exhaustive. If you’re experiencing a tech problem not listed here, don’t hesitate to contact me. I can likely help! I have experience with a wide range of IT issues and I’m always happy to assist.
FREQUENTLY ASKED QUESTIONS
Why Choose Computer Rescue Derby for Remote Support?
As the owner of Computer Rescue Derby, I provide a personalised service. You’ll deal directly with me, not a call centre. I prioritise quick responses and efficient solutions, leveraging my 10 years of experience in IT support. I serve Derby and the entire UK, offering affordable rates with no hidden fees.
What do I need to have for remote support?
- Stable internet connection, as I will be connecting to your PC this is essential.
- To help things run smoothly, its best I can speak with you over the phone at certain points in the process.
- You will need access to your emails, this is preferred but we can work around if you are having email issues. This makes the setup of the remote session a lot simpler.
.
How much do this cost?
Prices start from £25, if its more complex and takes longer then I will explain the final cost before proceeding, a typical cost for more complex work would be £40-£60.
How long does a remote support session typically last?
It depends on the issue, but I aim for quick resolutions Usually between 30 min to 1 hour.
How secure is remote support?
Very secure. All sessions are encrypted and your privacy is protected. I use leading remote support software and each session is a on-time access to your PC.
What if you can’t fix the problem remotely?
If you are local I can discuss on-site support options if necessary or you can arrange to bring the PC or laptop to me directly and I can work on this in person.